In order to explore West China market and improve service, we set up an office in Chengdu, and employed maintenance workers to provide timely service. As a producer in pharmaceutical packaging industry, we are determined to provide the best products and best services to customers.

• The technical support department in Guangzhou Headquarters is always ready to help Chengdu Office to provide after-sales services.
• Response to service request: Reply to customer’s inquiry is in 1 hour; for problems that influence customers’ production and can’t be solved through telephone help, service engineers takes proper actions in 24 hours; if a machine breaks down, a maintenance engineer is sent within 24 hours to the site to solve problems.
• On-site consultation and instruction shall be done to meet customers’ special requirement, and the best solutions shall be adopted after negotiation.
• Project service, suggestion and solution of relevant equipment concerning GMP workshop refurbishment shall be offered.
• Free installation and test for equipment.
• Free training of operators and maintenance worker on operation and maintenance of equipment.
• Free after-sales service of one year is provided within quality guarantee period; out of quality guarantee period, maintenance and technical support of life is provided.
• List of spare parts and damageable parts together with their prices and safe quality of stored damageable parts are provided.
• Spare parts are plentiful, and supply channel is smooth. We guarantee timely delivery of goods with stipulated time and free arrangement for goods shipment.
• Details on maintenance responsibilities are clear.
• Customers’ technical archives and service recording software shall been developed. The former records relevant information on design, manufacturing and quality check, to supply technical data to maintenance; while the later records information about the customer concerning address, contact person, telephone number, time of installation, record of telephone service and problems/measures the customer reports/takes, to help manage pre-sale and after-sales services.
• In one month after installation of a packaging line, the customer shall receive a telephone inquiry on installation of equipment, training and operation of machines. Questions fed back shall be reported to persons in charge. Problems and results of handling shall be recorded in Table of Service Record.
• Quarterly contact with the customer shall be conducted after the packaging line is put to use. Situation of machines and spare parts shall be input in Service Recording Software System
• When a service worker travels on business to the place of a customer, he shall contact the customer and inquire about service provision, and if convenient, goes to the site of machines for more knowledge.
• First reception, all responsibility”. For an after-sales service worker, when he receives a request for service, he is then in charge of the issue until the problems get treated. Non-standard technical support is also provided to upgrade and improve the original equipment.
• Technical support of control software is supplied, in order to satisfy customers’ demands for equipment upgrade and integrated control.
• Free software upgrade for equipment is provided.